Welcome to Granza (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By using our website, you agree to these Terms.


1. Company Information
Granza
Email: [contact@granzashop.com]


2. Use of the Website
By accessing our website, you confirm that you:

• Are at least 18 years old.
• Will not engage in unlawful or fraudulent activities.
• Will provide accurate information for orders and accounts.

We reserve the right to refuse service or cancel orders for any reason.


3. Products & Descriptions
We aim to describe products accurately, but minor variations may occur due to photography or packaging updates. Product availability is not guaranteed. Items may be changed or discontinued without prior notice.


4. Pricing & Payment

• Prices are listed in EUR (€) and include VAT unless stated otherwise.
• We may update prices at any time.
• Payment is required at checkout and must be successfully processed before an order is confirmed.
• In case of pricing errors, we may cancel or adjust orders after notifying you.

5. Orders & Contract Formation
Your order is an offer to purchase.
A binding contract is formed only when we:

1. Accept your order, and
2. Send a shipping confirmation email.

We reserve the right to cancel or decline orders due to stock issues, payment problems, data inaccuracies, or suspected fraud.


6. Shipping & Delivery

• Delivery is available within Austria and selected EU countries.
• Delivery times are estimates.
• Shipping rates are shown at checkout.
• Risk of loss passes to you upon delivery.

If a package is damaged upon arrival, please notify the courier and us immediately.


7. Returns, Refunds & Withdrawal Policy
7.1. No Returns or Refunds
Due to the nature of our products (food items, edible oils, gourmet goods), Granza does not accept returns or offer refunds under any circumstances, including:

• Change of mind
• Incorrect order placed by the customer
• Preference-based dissatisfaction

This strict policy ensures product safety, hygiene, and quality for all customers.
7.2. EU Legal Requirement — Defective Goods
Under EU and Austrian consumer laws, customers may be entitled to remedies ONLY if the product is:

• Damaged,
• Defective, or
• Not as described.

In such legally mandated cases, we will offer one of the following, as required by law:

• Replacement (preferred),
• Repair (if applicable), or
• Store credit (only if a replacement is unavailable).

Refunds are not offered unless explicitly required by law and no alternative remedy is possible.
7.3. Withdrawal (Right of Cancellation)
According to EU law, the 14-day withdrawal right does NOT apply to:

• Perishable items
• Opened or unsealed food products
• Edible goods whose safety may be compromised once shipped

Since our items fall under these exceptions, the right of withdrawal does not apply to Granza purchases.


8. Intellectual Property
All product names, packaging, images, logos, designs, and text on the website are the property of Granza.
Unauthorized use is prohibited.


9. User Accounts
If you create an account:

• You are responsible for maintaining confidentiality of credentials.
• You agree to notify us of any unauthorized activity.
• We may suspend accounts that violate these Terms.

10. Privacy Policy
Please refer to our Privacy Policy for full details on how we handle personal data in accordance with GDPR and Austrian data laws.


11. Limitation of Liability
To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
• Our liability for any order is limited to the purchase price of the item.
• We are not responsible for courier delays or delivery issues beyond our control.

Your statutory consumer rights remain unaffected.


12. Force Majeure
We are not liable for events beyond our reasonable control, including natural disasters, transport disruptions, strikes, war, or supply-chain problems.


13. Governing Law & Jurisdiction
These Terms are governed by the laws of Austria, without prejudice to mandatory EU consumer protections.
Disputes shall be handled by the competent courts in Austria.
Consumers may also choose to submit complaints via the EU Online Dispute Resolution (ODR) platform.


14. Changes to Terms
We may update these Terms at any time. Updates become effective once posted. Continued use of our website indicates acceptance of revised Terms.


15. Contact Us
If you have questions regarding these Terms, contact us:
contact@granzashop.com