This Delivery Policy describes how orders are shipped, processed, and delivered by Granza (“we,” “us,” “our”). By placing an order on our website, you agree to this policy.


1. Delivery Areas
Granza currently delivers to:

• Austria (domestic shipping)
• Selected EU countries (list or add later)

If your country is not available at checkout, delivery is currently not supported to that location.


2. Processing Time

• Orders are processed within 1–3 business days after payment is received.
• Processing does not occur on weekends or public holidays.
• During peak seasons (holidays, promotions), processing times may be slightly longer.

3. Delivery Time
Estimated delivery times (after dispatch) are:

• Austria: 2–5 business days
• EU Countries: 3–10 business days

These are estimates only and not guaranteed.
Delays may occur due to:

• High shipping volume
• Weather conditions
• Customs delays (for international orders)
• Courier issues

Granza is not responsible for delays caused by third-party carriers.


4. Shipping Methods & Carriers
We ship through trusted logistics partners such as:

• Österreichische Post
• DPD
• DHL
• Other EU carriers (depending on destination)

The shipping method will be displayed at checkout.


5. Shipping Costs

• Shipping costs are calculated at checkout based on destination and package weight.
• Occasionally, promotional free shipping may apply.

Shipping fees are non-refundable.


6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or link (if available).
Tracking availability depends on the carrier and shipping method chosen.


7. Delivery Address Requirements
Customers are responsible for providing:

• A complete and correct delivery address
• A valid phone number and email for courier contact

Granza is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.
Re-delivery or replacement fees caused by address errors are the customer’s responsibility.


8. Delivery Attempts & Non-Collection
If the courier cannot deliver the package due to:

• Recipient not home
• Incorrect address
• Parcel not collected from pickup point in time

The package may be returned to us.
If a package is returned due to non-collection or failed delivery attempts, the customer is responsible for:

• Re-shipping fees
• Any return costs charged by the courier

No refunds are issued for unclaimed or undeliverable packages.


9. Damaged or Missing Shipments
9.1. Damaged Items
If your package arrives damaged:

• Notify us within 48 hours of delivery
• Provide photos of:
• Packaging
• Product(s)
• Shipping label
• Keep all items and packaging until the claim is resolved

A replacement will be provided if required by law.
9.2. Missing or Lost Shipments
If your order has not arrived:

• First check the tracking link
• Then contact the courier directly
• Contact us if the courier confirms a loss

We will assist in filing a claim but cannot resend or refund until the investigation is complete.


10. International Deliveries
For orders shipped outside Austria:

• Customs fees, duties, taxes, and import charges (if any) are the customer’s responsibility
• Granza is not responsible for delays caused by customs processing
• We cannot mark packages as “gift”

11. Items Not Eligible for Return
Because we sell food and edible goods, returns are not accepted except where legally required.
Please see our Refund/No-Refund Policy and Terms & Conditions for full details.


12. Contact Information
For questions regarding your delivery, contact us:

contact@granzashop.com