This Payments Policy explains how payments are processed when you purchase products from Granza (“we,” “us,” “our”). By placing an order on our website, you agree to this policy.


1. Accepted Payment Methods
Granza accepts the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, Maestro, American Express – depending on your payment gateway)
• PayPal
• Apple Pay / Google Pay (if enabled)
• Klarna or other Buy-Now-Pay-Later services (if supported)
• Bank Transfer (optional – add only if you plan to accept it)

All payment methods available at checkout are processed securely through encrypted third-party payment providers.


2. Payment Processing

• Payment must be made in full at the time of checkout.
• Orders are only confirmed once payment has been successfully processed.
• In case of failed or incomplete payments, the order will not be processed or shipped.
• We reserve the right to cancel orders if fraudulent or suspicious activity is detected.

3. Currency
All prices are displayed and processed in Euro (€).
If your card or bank account uses another currency, your financial institution may apply a conversion fee.
Granza is not responsible for exchange-rate differences or bank-imposed fees.


4. Taxes & Fees

• All product prices include VAT, unless otherwise stated.
• Additional shipping fees, when applicable, are shown at checkout before payment.
• Any import duties or customs fees for international orders are the responsibility of the customer.

5. Payment Confirmation
Once payment is completed, you will receive:

1. Order Confirmation Email – acknowledging receipt of your order.
2. Payment Confirmation/Receipt – generated by the payment provider.
3. Shipping Confirmation Email – when your order has been dispatched.

A binding contract is formed only when we send the shipping confirmation.


6. Fraud Prevention & Verification
To protect our customers and business, we may require additional verification, such as:

• Address confirmation
• Identity documents
• Payment method confirmation

Orders may be canceled if fraud is suspected or if verification is not completed.


7. No Cancellations After Payment
Because our products are food items and may be prepared or packed immediately after ordering:

• Orders cannot be canceled once payment is processed.
• No refunds are provided, except when legally required (e.g., defective goods that cannot be replaced).
• This policy protects product safety and quality.

8. No Refunds
Granza maintains a strict no-refund policy, including for:

• Change of mind
• Ordering by mistake
• Dissatisfaction based on personal preference
• Shipping delays outside our control

Refunds are only issued when required by Austrian/EU law, and only if no other remedy (replacement or repair) is possible.


9. Chargebacks
If you initiate an unauthorized chargeback:

• We reserve the right to contest the claim and provide evidence of delivery and payment authorization.
• Continued misuse of chargebacks may result in account suspension or legal action.

If you believe a payment was made in error, please contact us first — we are here to help.


10. Security Measures
All payment transactions are processed using industry-standard security protocols, including:

• SSL encryption
• PCI-DSS compliant payment processors
• Secure authentication methods

We do not store full credit card information on our servers.


11. Contact Information
If you have questions about this Payments Policy, please contact us:
contact@granzashop.com