Last Updated: 6.12.2025
Privacy Policy
Company Name: Granza
Website: https://granzashop.com
At Granza, we are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with us in any other way.
We comply fully with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Data We Collect
We may collect the following types of personal data:
1.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers; we do not store full card details)
- Order details
- Messages sent through contact forms, email, or customer support
When you browse our website, we automatically collect:
- IP address
- Device information
- Browser type
- Pages viewed and browsing patterns
- Cookies and similar tracking technologies
- (See Section 7: Cookies)
- Payment processors
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (if applicable)
2. How We Use Your Data
We use your information to:
- Process and deliver orders
- Communicate with you about orders, updates, and support
- Provide customer service
- Improve our website, products, and services
- Send marketing communications (only with your consent)
- Ensure security and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
- Contractual necessity: To fulfill your order or provide requested services
- Consent: For newsletters, marketing, cookies
- Legitimate interests: Improving our website, preventing fraud
- Legal obligation: Tax, accounting, regulatory requirements
4. How We Share Your Information
We only share your data with trusted third parties when necessary:
- Payment gateways (e.g., Stripe, PayPal)
- Delivery and shipping partners
- Website hosting providers
- Data analytics services
- Marketing and email automation tools (only with your consent)
All third parties are required to comply with data protection regulations.
5. Data Retention
We store your personal data only for as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal retention requirements (e.g., tax laws)
- Resolve disputes
6. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to processing
- Restrict processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
7. Cookies
Our website uses cookies to improve user experience and analyze traffic.
Types of cookies we use:
- Essential cookies – Required for website functionality
- Analytics cookies – Help us understand website usage
- Marketing cookies – Only if you consent
8. Data Security
We implement technical and organizational measures to protect your data, including:
- Encryption
- Secure servers
- Access controls
- Regular security audits
9. International Data Transfers
If data is transferred outside the EU/EEA, we ensure compliance through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other GDPR-compliant safeguards
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Children's Privacy
Our website is not intended for children under 16. We do not intentionally collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For any questions about this Privacy Policy or your personal data, please contact us:
Granza
Email: contact@granzashop.com